I purchased a Lennox air conditioning and heating unit for my sea-shore condominium in July of 2006. Model number: 13HPD-024-230-01 The a/c (outside unit) suffered degradation of coil.
Luckily the unit was still under warranty. After speaking with a Lennox representative in consumer affairs, he told me that there was a history of this degradation of coil from Lennox units that were manufactured in 2006, my unit was manufactured in the time frame. To my point, Lennox only wanted to pay for 50% of the cost for the labor to re-install, $450 for a bill for $900. As a consumer I feel it's not fair that I have to pay any labor costs knowing that due to faulty manufacturing, the unit was not able to operate in a reasonable time of ownership and within its warranty.
I feel that Lennox is not taking full responsibility due to faulty manufacturing practices. I also feel they are not doing due diligence in communicating to the consumers who purchased these units. Do you have a Lennox AC unit?
If so, call Lennox Corporation and tell them to be responsonsible. I'm pissed because I have to pay twice!!!
Product or Service Mentioned: Lennox Air Conditioner.