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Lennox - Unsatisfactory

I stayed onthe phon on hold for 45 minutes and still didn't get anyone Sad
#1306721
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I have a 7 years Lennox furnace, supposed to be a high end one. 2 stages, DC fan (on 24V), etc... Well maintained, as I am a maniac, checked and cleaned once a year by professionals, filters cleaned every months, changed every 3. Basically, spotless. And barely runs as...
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#1281065
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Lennox - My ac isn’t cooling well , doesn’t reach the set temperature

It’s been getting worse over last couple of weeks, don’t know why
2.0
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Warranty
#1274869
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The owner of the local lennox dealer gave us a price on an HRV unit and installed the equipment. The unit never operated as spec'd by lennox and their manuals. I have had constant contact with the installing company and they actually became angry with me and I am not...
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#1129137
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I bought the newly-built house on Dec 27, 2013, installed with two brand new Lennox whole AC/Heating Units, one for upstairs and one for downstairs. The unit for upstairs stopped working this past Sunday, 7/16/2017. Completely unexpectedly, and without any warning at...
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1.9
Lennox, South Dakota
I didn't like
  • Consumer affairs
  • Warranty
  • Lennox products and service
#1077415
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Short Review on March 20, 2017

30 years in the HVAC industry as a commercial service technician for HVAC equipment I have never seen such poor technical service in my entire career I feel sorry for any customer or technician that has to deal with their technical service department.
1.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
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#1023101
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After minimal use, the pressure switch on my new Lennox heater stopped working. The part was covered under warranty BUT THE LABOR WAS NOT!! I was out $200 after minimal use of the heater. I sent Lennox a letter and received no response. So I called their customer...
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#1010370
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A Lennox a/c compressor died within 13 months. The a/c runs only part of the year here in Washington State. At the repair cost including labor of almost $2,000, the new compressor replaced an old compressor that had worn out, after many years of use (when Lennox...
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Anonymous
pleader

The faulty replacement compressor was marketed by Copeland, not Lennox. I recently inspected inside the compressor housing and discovered the contractor had installed a Copel...

2.3
Snohomish County, Washington
I didn't like
  • Lack of durability and poor warranty
#923604
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Purchased a new home 6 yrs. ago. I did not expect to get all top end items BUT never heard of an HVAC coil to have 5yr. warranty. Then find out there is a class action suite against Lennox for faulty coils. Had to replace my coil yesterday and spend $$$ for something...
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Anonymous
android

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Anonymous
tom

bought lennox 3 ton air conditioner 4 years ago, I live in Chicago, now the coil is leaking in many location. Lennox has offered a new coil, but it cost $600- 800 to hav...

1.0
Okatie, South Carolina
#916723
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Lennox Air Conditioner Review

Bought new Lennox air conditioner in november 2014. On sept 9 found out the coil had a hole in it. Although im under warranty, i had to pay a 600 dollar labor fee to ARS heating and cooling who installed the system. I believe that Lennox is liable in addition to Home Depot, and ARS for advertising and/or installing the defective products. I am a resident of Temple hills Maryland.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#916435
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