The owner of the local lennox dealer gave us a price on an HRV unit and installed the equipment. The unit never operated as spec'd by lennox and their manuals. I have had constant contact with the installing company and they actually became angry with me and I am not...Read more
I bought the newly-built house on Dec 27, 2013, installed with two brand new Lennox whole AC/Heating Units, one for upstairs and one for downstairs. The unit for upstairs stopped working this past Sunday, 7/16/2017. Completely unexpectedly, and without any warning at...Read more
Lennox, South Dakota
I didn't like
- Consumer affairs
- Lennox products and service
Short Review on March 20, 2017
30 years in the HVAC industry as a commercial service technician for HVAC equipment I have never seen such poor technical service in my entire career I feel sorry for any customer or technician that has to deal with their technical service department.
After minimal use, the pressure switch on my new Lennox heater stopped working. The part was covered under warranty BUT THE LABOR WAS NOT!! I was out $200 after minimal use of the heater. I sent Lennox a letter and received no response. So I called their customer...Read more
A Lennox a/c compressor died within 13 months. The a/c runs only part of the year here in Washington State. At the repair cost including labor of almost $2,000, the new compressor replaced an old compressor that had worn out, after many years of use (when Lennox...Read more
Snohomish County, Washington
I didn't like
- Lack of durability and poor warranty
Purchased a new home 6 yrs. ago. I did not expect to get all top end items BUT never heard of an HVAC coil to have 5yr. warranty. Then find out there is a class action suite against Lennox for faulty coils. Had to replace my coil yesterday and spend $$$ for something...Read more
Okatie, South Carolina
Lennox Air Conditioner Review
Bought new Lennox air conditioner in november 2014. On sept 9 found out the coil had a hole in it. Although im under warranty, i had to pay a 600 dollar labor fee to ARS heating and cooling who installed the system. I believe that Lennox is liable in addition to Home Depot, and ARS for advertising and/or installing the defective products. I am a resident of Temple hills Maryland.
Short Review on August 02, 2016
I used to install and still try to repair today I have two phones going for technical help one has been going for 3hr30min the other45min and still waiting sad company hope they go out of business soon
Ganges, British Columbia
The units themselves live up to the marketing brochures. The thing they don't tell you is that the evaporator coils (these are the part of the system that converts the freon to cold air) leak after 3-5 years. This results in the system not holding a freon charge. In...Read more
This unit did not cool after the first year, had unit filled with freon serial # 6012m17290. There was a defective recall on the evaporator coil. Bismarck Heating and Air. Refuses to assist with recall or warranty repair. Ridiculous how lennox customer service phone...Read more
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