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2.3

10/24/2018 serviced our 10 year old Lennox furnace. Was told we might have a crack in heat exchanger and was given costs for new unit.

I have called and left 4 message for the service manager to call us to answer some of your questions. Also enlisted the help of our Lennox ac saleman to help. As of today we have still not heard from them. I want to change to another dealer in our area.

Can yo help us arrange this so as not to incur any additional costs? This is also our third Lennox furnace, and we are on our 2nd Lennox air conditioner.

The current company is not the origial company we started to deal with. Heating and Conditioning Service, Inc was a much better run company to b.ad they sold out to ARS.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lennox Cons: Customer service.

Location: 300 Manley St, West Bridgewater, MA 02379, USA

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Machele Imf

Other companies sell furnaces and a/c units. Contact a good, local plumbing and heating company in your area and go from there. Obviously, Lennox doesn't care to have your business.

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